Ordering/Terms

ORDER TIMELINE
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Our company handcrafts all products within 7-21 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 1-2 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Please light hand wash only
* No harsh chemical or heavy scrubbing

Your product(s) can be damaged if:
* Dropped
* Left out in elements
* Machine washed

Color chart

Please use our color charts to prevent errors in ordering. Please check listings to see current available colors. 

Custom orders

We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
*USPS

International shipping is not currently available
Zoey Christina is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1-2 weeks to be handmade.

RETURNS

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Personalized and/or customized goods are non returnable due to the customization to the products. Although, I would gladly assist you if any issues arise. Any items refused by the recipient which are then sent back to Zoey Christina will not be refunded. I will reship any packages that are returned to me, however, the customer is responsible for the incurred shipping fees. 

Exchanges
We only replace items if they are defective or damaged.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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You acknowledge and agree that it is your responsibility to review the terms periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

This document was last updated on September 23, 2017

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